Cancellation & Refund Policy

1. Important Clarification — Our Role

BookTravel.site is an independent travel assistance service. We do not issue tickets, hold reservations, or process payments for travel products. Therefore, any cancellation or refund you seek must be requested directly from:

• The airline with which your flight was booked
• The hotel or property where you made your reservation
• The online travel agency (OTA) or booking platform through which you purchased your travel

Our team can guide you through the cancellation process, help you understand refund eligibility, and explain provider policies — but we do not control, initiate, or guarantee any refund or cancellation outcome.

2. Flight Cancellation Guidance

Refundable vs. Non-Refundable Tickets

Airlines typically categorize tickets as either refundable or non-refundable at the time of purchase. Refund eligibility depends heavily on the fare class purchased:

• Refundable fares: Generally allow cancellation with a full or partial refund, subject to any applicable cancellation fees.
• Non-refundable fares: Usually do not qualify for a cash refund. However, airlines may offer travel credits or vouchers for future use, less any applicable fees.
• Basic economy fares: Typically the most restrictive — often no changes or cancellations permitted after the purchase window.

24-Hour Cancellation Rule (USA)

In the United States, the Department of Transportation (DOT) requires most airlines to allow passengers to cancel a ticket within 24 hours of purchase for a full refund, provided the booking was made at least 7 days before departure. This rule applies to tickets purchased directly from the airline.

Airline-Initiated Cancellations

If an airline cancels or significantly changes your flight, you are generally entitled to a full refund regardless of your fare type. Our team can explain what constitutes a "significant change" and what your rights may be under applicable regulations.

3. Hotel Cancellation Guidance

Free Cancellation Bookings

Many hotels offer rooms booked with a "free cancellation" policy, which allows you to cancel up to a specified deadline (e.g., 24–48 hours before check-in) without charge. Cancelling after this deadline may result in a penalty charge equivalent to one or more nights.

Non-Refundable / Prepaid Bookings

Prepaid and non-refundable hotel rates are typically offered at a discount in exchange for limited or no cancellation flexibility. These bookings generally do not qualify for refunds upon cancellation.

Exceptional Circumstances

Some hotels may waive cancellation fees due to documented medical emergencies, natural disasters, or other force majeure events. Our team can advise on how to approach such requests, but outcomes depend entirely on the hotel's discretion.

4. Factors Affecting Refund Eligibility

Regardless of whether you are cancelling a flight or hotel booking, the following factors typically influence whether a refund is available:

• The type of fare or rate purchased (refundable vs. non-refundable)
• The timing of the cancellation relative to departure or check-in
• The cancellation policy in effect at the time of booking
• Whether the cancellation is initiated by you or the provider
• Applicable government regulations or consumer protection laws
• Whether travel insurance was purchased

5. BookTravel.site Service Fees

As an assistance service, BookTravel.site may charge a service fee for certain support consultations. If any service fee applies to your specific inquiry, this will be clearly disclosed before any obligation is incurred. Our assistance fees, where applicable, are separate from and unrelated to any refunds or cancellation fees charged by airlines or hotels.

Service fees paid to BookTravel.site for completed consultations are generally non-refundable, as the service (advice and guidance) has been rendered. If you have a concern about a specific charge, please contact us promptly at +1 855-758-8901.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance when booking any trip. Travel insurance can provide coverage for trip cancellations, medical emergencies, lost baggage, and other unforeseen circumstances. Our team can explain the general types of travel insurance available, though specific policy terms are determined by the insurance provider.

7. How to Seek a Cancellation or Refund

To initiate a cancellation or refund request, you should:

• Contact the airline, hotel, or booking platform directly using your booking reference number
• Review the cancellation policy applicable to your specific booking
• Follow the provider's specified cancellation procedure (online portal, phone, or written request)
• Keep records of all communications and confirmation numbers

If you need help understanding the process or interpreting provider policies, our team is available at +1 855-758-8901, Monday to Friday, 9:00 AM – 6:00 PM EST.

8. Contact Us

• Phone: +1 855-758-8901
• Email: [[email protected]] (configuration pending)
• Hours: Monday – Friday: 9:00 AM – 6:00 PM EST